BTA is one of the leading insurance companies in the Baltics, offering the broadest range of non-life insurance services in Latvia, Lithuania and Estonia. The shareholder of BTA is Vienna Insurance Group AG with close to 200 years of experience in the insurance business. With about 50 companies in 30 countries and more than 25,000 employees, Vienna Insurance Group is a clear market leader in its Central and Eastern European markets, and takes care of more than 22 million customers.
The implementation of the Document and process management system based on SharePoint platform was started in 2020, just one year later implementation of radical IT infrastructure changes was completed.
The main target of BTA with this project was to take a step forward in process digitalization, align processes on Baltic level and exclude zero value added activates in order to increase efficiency.
Efficiency indicators & benefits
„More than 5 years ago back office processes in BTA Baltics went from paper to digital, but with this new system and updated processes our target was to go from digital to digitally efficient and I think we really achieved this and managed to take one of the many steps forward.“
Member of Executive Board
„To innovate our processes with system provided functionalities was one of our targets, for example, for each employee we now have open task dashboards, e-signing process happens straight in this system, for document preparation we use one online version etc.“
Project Manager of Business Innovation Department