Danske Bank

Danske Bank

In 2002, Danske Bank's Lithuanian branch implemented the Sekasoft process, document, and information management system. After the bank quickly ascertained the project's success, the system was further developed with Sekasoft's assistance, incorporating an increasing number of the bank's processes. Currently, over 150 different processes are managed within the bank.

Benefit received by the bank

  • Increased efficiency of internal bank operations. No more time wasted on information transfer and process control – the system ensures process operation.
  • Increased efficiency of external processes. 3 times faster decision-making and approval processes, and a 3 times reduction in loan administration department workload. Traceability. The system records all information, including process flow and how employees perform their tasks. The system automatically detects bottlenecks or delays. Thus, the system controls processes and employee work, not the other way around.
  • Greater customer satisfaction. Faster loan approval and disbursement. Efficiency of the customer feedback and inquiry process by eliminating delays and providing quality responses to customers.

Decisions

  • Personnel management
  • Process management
  • Task execution control
  • Management of organizational and administrative documents
  • Contract management
  • Credit approval, administration, and management
  • Customer feedback and inquiries
  • Management of bailiff inquiries
  • Risk management
  • Product and service catalog
  • Contact management
  • Correspondence management
  • Employee rights management
  • Document archive

Efficiency indicators

2x

Faster integration of new employees

3x

Contract drafting accelerated

3x

On average, faster document coordination and approval processes

12

Automated HR processes

Testimonials

5.00

"The automated document management system allowed us to streamline the organization's internal processes, information became more accessible to employees, thus increasing work efficiency."

Giedrius Trukšinas
Head of IT Department at Danske Bank
5.00

"It is great that the system was flexibly adapted to our individual needs and adequately adjusted as the structure changed and the organization expanded."

Gintautas Galvanauskas
Chairman of the Board of Danske Bank