Elektrėnai Public Utilities

UAB "Elektrėnų komunalinis ūkis" is a company striving for the most advanced service delivery methods for its customers.
The desire to implement a modern document management tool arose from negative experiences in the day-to-day operations of the organization. High time consumption in searching for the necessary answers to inquiries, delayed correspondence, and difficulties in tracing information were unsatisfactory. Information accessibility related to complaint handling and contract terms was troublesome. Long and complicated operational processes, duplication of work, as well as the need to more efficiently distribute tasks, prompted the search for an IT solution for more effective organizational management.

EKU benefits:

Document management solutions have increased the speed of work organization processes.
Organizing documents has reduced ambiguities during work.
Customer inquiries are processed faster. Information for their review is found with a few clicks of a button.
Correspondence management has facilitated the creation and distribution of tasks.
Improved process management has helped to better link business activities.
The value provided by the system was particularly evident during the quarantine, when work was organized remotely.

Decisions

Document management
Correspondence management
Task management
Process management
Contract management
Electronic signature

"The changes implemented have increased the transparency of the organization's management, the traceability of actions, and the accessibility of information. The amount of paper documents and the space allocated for their storage have been significantly reduced. You won't find a single paper document on my personal desk!"

Ričardas Leckas

Director

Efficiency indicators

5x

On average, faster information and document retrieval

6x

Faster document reconciliation on average

200+

Average monthly correspondence turnover

38

Automated processes

Testimonials

5.00

"The system has solved document coordination while working remotely. Work has become more convenient, as it is now possible to view documents in one place at the right time, and also to create their coordination sequences according to the company's needs."

Giedre Pakenienė

Head of General Affairs Department

5.00

"One of the advantages is that we can create and manage processes ourselves, adapting them to the needs of our organisation, thereby optimising work and resources. AIS ensures maximum data security, and no less importantly, has a prompt and efficient team of system consultants."

Tomas Maleckis

IT systems administrator – vendor